From applications to storage solutions, cloud technology is transforming business operations of all sizes across different industries. In fact, organizations have even migrated to cloud-hosted business phone systems, also known as Voice over Internet Protocol (VoIP) systems.

The reluctance to shift to VoIP business phone systems comes from misconceptions about the technology and the migration process. We try to answer frequently asked questions about VoIP and how your business can make a seamless transition.

What is VoIP?

VoIP is a SaaS (Software as a Service) business phone system operating from a data center or in the cloud rather than from a physical site. Calls are placed over the internet, which makes VoIP more flexible and functional than traditional business phone systems.

An organization pays a monthly fee to access the system, which is maintained and updated by a provider. Access to the system is as simple as plugging in a desk phone.

What are the benefits of VoIP?

On top of the standard features one could find in a traditional business phone system, VoIP allows users to access their business phone system through a computer or a mobile device. Advanced applications deliver a seamless experience whether a desk phone or an off-site device is used to make or take a call.

VoIP business phone systems are cost-efficient and flexible since there is no physical infrastructure to deal with; organizations can scale operations as needed. Connections are clear, reliable, and secure. Moreover, you can still use the same phone numbers even if you constantly move from one site to another.

What are the factors to consider should we decide to migrate to a VoIP business phone system?

Here’s how you can make the transition as smooth as possible for your and your team.

  • Identify what you need in a business phone system. Do you require a mobile app? Transcription services? Collaboration tools? Decide what features are essential to your operations and what are the things you could do without.
  • Test your current infrastructure for network readiness. Plan for bandwidth and security requirements.
  • Document the current number of users, existing phone units, phone numbers, and extensions in your organization.
  • Come up with a working budget, project timeline, and target completion date for system upgrades.
  • Find a reliable VoIP business phone system provider to oversee the migration. A leading provider of VoIP business phone systems, Pivotel Networks works with companies of all sizes to ensure they have the most progressive telecommunications network available.

Based in Nashville, Pivotel Networks offers installation, management, and support services post VoIP installation, including on-site product training. Get in touch with us today to learn more.

Serving Middle Tennessee, business phone systems expert Pivotel Networks strives to be your advocate and ally in an ever-changing world of telecommunications and technology. Call (615) 499-7900 for more information.

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