Cloud computing, or the on-demand delivery of computing services like applications and storage solutions over the internet, is changing the way we do business as we know it. The cloud has even become the go-to for telephone services. More and more businesses are shifting to cloud-based business phone systems. The reluctance of some organizations to embrace the change stems from misconceptions about the technology and concerns about the migration process. If you’re one of those planning to move to a cloud-based business phone system, here’s what you need to know to help you understand the process and to make the transition as smooth as possible.

What is a cloud-based business phone system?

Cloud-based business phone systems are business phone systems that operate from a data center or in the cloud rather than from a physical infrastructure at your place of business. Calls are made over the internet, giving teams more flexibility and functionality than traditional phone systems.

How does a cloud-based business phone system work?

The servers and switches of a cloud-based business phone system are located in the cloud. Providers charge organizations a monthly subscription fee to access the system, which is monitored, updated, and maintained by the former. Accessing the system is as simple as plugging in a desk phone. Transitioning to a cloud-based business phone system is easier than some companies think.

What are the advantages of having a cloud-based business phone system?

On top of the standard features one might expect from a traditional business phone system, a cloud-based business phone system gives you the ability to access your business phone via a mobile device or computer. Advanced web applications ensure a seamless user experience whether the call is answered through a desk phone or an off-site device. Calls are clear, reliable, and secure. Plus, team members can keep their existing phone numbers even if there’s a change in business location.
Cloud-based business phone systems are scalable and flexible since there is no physical infrastructure to consider. Business owners can easily expand or trim down communications requirements as needed.

Cloud-based business phone system migration checklist

If you’ve decided to invest in a cloud-based hosted business phone system, here’s a checklist to ensure the easiest transition possible for you and your team.

  • Identify your organization’s business phone system requirements. Decide which features are most important to you. In addition, choose which advanced features are essential to your operations (i.e., call routing, call analytics, instant messaging, and voicemail, among others).
  • Test network readiness, plan for bandwidth needs, and evaluate network security.
  • Document current number of users, phone numbers, phones, and extensions.
  • Plan the budget, project timeline, and desired completion date for the system upgrades.
  • Find a reliable, local provider to facilitate the migration and implement the new system.

Pivotel Networks is committed to helping clients find the best communication solutions for their needs. Our experts can help determine the right solution for any business regardless of size. If you’re a business in Franklin TN, contact us and see how your company can benefit from a cloud-based business phone system today.

Serving Franklin, TN, and surrounding areas, business phone systems expert Pivotel Networks strives to be your advocate and ally in an ever-changing world of telecommunications and technology. Call (615) 499-7900 for more information.

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