Is VoIP Worth It For A Small Business?

Is VoIP worth it for a small business? The answer is yes for businesses that want crystal-clear service with features that enhance the communication experience.

Voice over Internet Protocol, or VoIP, is an established technology that allows businesses to make and receive calls (and more) over the internet and bypass traditional phone lines. Many Nashville business owners use VoIP for their business phone systems because of its many advantages over copper wire lines. Today, we’ll take a quick look at a few of these so that you can make an informed decision for your communication technology.

Benefits Of VoIP


Is VoIP worth it for a small business? The following benefits may help you decide:

Cost savings


One of the greatest advantages of VoIP is cost savings. Traditional phone systems require equipment, ongoing maintenance, installation, and more. This can get expensive quickly. VoIP, on the other hand, uses your existing high-speed internet connection to make phone calls. This eliminates the need for expensive hardware and complicated infrastructure. Plus, you won’t spend money on long-distance phone calls, which can result in significant savings if you work internationally.

Increased Mobility And Scalability


VoIP business phone systems help your Nashville business offer a more flexible working environment for your employees. Your system can be used anywhere there’s an internet connection. Your employees can work remotely, and you can work from home. Further, VoIP systems are highly scalable. This makes it easy for you to go from a business of just a few to a large enterprise with no interruption to your communications. Your VoIP will also support videoconferencing, screen sharing, and other communication tools.

Advanced Features


VoIP business phone systems come with many advantages over traditional telephone lines. Your VoIP phone can support conferencing, call recording, and even an automated attendant. Importantly, VoIP phone systems can also integrate with other business software programs, such as a CRM.

Better Call Quality


Because your voice is being relayed digitally instead of using analog lines, you’ll enjoy crisper and clearer call audio, even when dialing long distance. Your system will also automatically adapt to network conditions to ensure that your call quality remains high. 

Improved Customer Service


Changing your business phone systems to an all-digital platform can improve customer service. In addition to better call quality, your VoIP system can easily alert customers when someone is out of the office and provide them with extensive self-service or call transfer options, so they can get the answers they need when they want them.



When you’re looking for a VoIP phone system, you have options. Pivotel Networks works with many providers, and we have a range of VoIP solutions that can meet and exceed the needs of businesses of all sizes. You’ll enjoy a cloud-based phone system with highly competitive pricing and the best customer service in the Nashville area.


When you’re looking for business phone systems in Nashville, consider VoIP. This established technology is versatile, affordable, and scalable and allows you to enjoy many benefits, such as better customer service and seamless remote work. Ask your Pivotel Networks rep about VoIP options today.


Pivotel Networks is a Nashville, TN-based Technology company offering business solutions that scale, integrate, and excite. In addition to business phone systems, Pivotel offers UCaaS, CCaaS, SD-WAN, cloud services, cyber security, and dedicated Internet services. Each of these services offers different benefits, and Pivotel partners with more than 70 different providers to ensure customers have access to the best and most recent technology. Founded and operated by Marcus McGee and Brandon Valich, Pivotel is the marriage of decades worth of experience in the communications technology sector. Getting a quote is quick and painless, and businesses may find themselves on the road to better communications in as little as a day.

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