A BETTER WAY TO
Manage Your Contact Center
15 years ago, contact centers were primarily run with on-premises software systems. This meant that software was downloaded and maintained on in-house computers and servers and required a significant ongoing investment both in people and regular upgrade costs. In the early 2000s, tech companies realized there was a huge opportunity to take traditional call center software and host it in the cloud. Instead of accessing software via specific computers in a call center, agents could now log in to any internet browser and access the same systems. Enter the first wave of CCaaS offerings. The future of CCaaS is bright!
• Get an immediate ROI through a pay-as-you-go model
• Utilize the investment you’ve already made by laying over your existing infrastructure
• Low start-up costs
• Fast, easy deployment capabilities
• Demonstrated lower total cost of ownership over premises-based equipment
• Software upgrades/enhancements and maintenance at no additional cost
• Scalable and flexible with inherent redundancy and security
• Easy customization and integration
• Broadband internet connection
• PC with Windows software (Vista or more recent) & Windows-based browsers (IE10+, Chrome, Firefox)
• Telephone with a 10-digit number to receive inbound calls or receive calls via WebRTC directly the agents computer
Our mission is to reach 100% customer satisfaction with the services and products we provide. We strive to be your advocate and ally in an ever-changing world of technology.