CCaaS is a call center software that is hosted (or built natively) in the cloud instead of hosted on-premises. We maintain and develop the software (hence “as a service”), which allows call centers to focus on using the software to provide better customer experiences.

partnering with the best tech providers


Manage Your Contact Center

15 years ago, contact centers were primarily run with on-premises software systems. This meant that software was downloaded and maintained on in-house computers and servers and required a significant ongoing investment both in people and regular upgrade costs. In the early 2000s, tech companies realized there was a huge opportunity to take traditional call center software and host it in the cloud. Instead of accessing software via specific computers in a call center, agents could now log in to any internet browser and access the same systems. Enter the first wave of CCaaS offerings. The future of CCaaS is bright!

System Requirements

• Broadband internet connection
• PC with Windows software (Vista or more recent) & Windows-based browsers (IE10+, Chrome, Firefox)
• Telephone with a 10-digit number to receive inbound calls or receive calls via WebRTC

Customer Benefits:

  • Get an immediate ROI through a pay-as-you-go model
  • Utilize the investment you’ve already made by laying over your existing infrastructure
  • Low start-up costs
  • Fast, easy deployment capabilities
  • Demonstrated lower total cost of ownership over premises-based equipment
  • Software upgrades/enhancements and maintenance at no additional cost
  • Scalable and flexible with inherent redundancy and security
  • Easy customization and integration

why choose us


We handle the research

Pivotel Networks partners directly with all major carriers to get the very best service for the most aggressive price. We work with businesses of all sizes to ensure they have the most progressive telecommunications network available and the maintenance, management, and support services needed.


More Efficient Speeds

We even provide options for that critical and imperative need that is often overlooked by many businesses — more bandwidth — to be able to work at a more efficient speed! We look at your business needs, provide quotes from all of the available carriers, and let you choose the best fit for your business and budget.


save time + money

The best news? We cut out issues that are costing your business down time, such as slow and ineffective systems, and even large phone/internet bills. Are you concerned that an upgrade would not be affordable for your business? We can get started today with a free quote and start saving your hard earned cash!

Better Pricing With a Match Guarantee


Per month per user
  • Message, Phone
  • Up to 10 Users
  • Business phone or toll-free numbers
  • Unlimited calls within the US/CA
  • Unlimited business SMS
  • Voicemail-to-text
  • Team messaging
  • Document Sharing


Per month per user
  • Everything in Essentials +
  • Message, Video, Phone
  • No limit on number of users
  • Business phone numbers in 100+ countries
  • Unlimited audio conferencing up to 100 participants
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular Integrations (Office 365, G Suite, Slack, and more)
  • 24/7 Support

Our Customers said life became easier
after partnering with Pivotel


We have been remarkably pleased with all our interactions with Pivotel Network over the past few years. The best customer service in the industry and has become a true partner in making our operations run more smoothly, efficiently and safely each and every day. I highly recommend Pivotel Networks to you!

Kelly Queener
Tristar Building Services

Robertson County Logo

They went out of their way to make the transition from an old on-premise phone system to VoIP an easy one. Trust is a hard thing to come by these days, bu this crew is rock solid in their commitment to expert service and expediency. Nice to have someone to lean on and that is why I turn to Pivotel for all my telecom needs.

Chet Biggers
Robertson County


“Five Stars! We have been using Pivotel's services for all of our communication needs for over 9 years. We chose Pivotel because the price fit and quality of service seemed attractive. We are happy to say many years later that they have lived up to that reputation. Our point person, Marcus, is friendly, responsive, efficient, and honest. We operate from three different locations between Nashville and Knoxville. It is critical that our 20 desktop computers, 44 monitors, 3 laptops, 3 multi-line phone systems, and mega server to operate it all - run smoothly at all times. With Pivotel, we run like a finely oiled machine.

Our advice: ditch the big-name companies for the knowledgeable, dependable and personal service for your small or large business, you can’t do any better than Pivotel.”

Dena Gibson

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