A BETTER WAY TO
Manage Your Contact Center
History
15 years ago, contact centers were primarily run with on-premises software systems. This meant that software was downloaded and maintained on in-house computers and servers and required a significant ongoing investment both in people and regular upgrade costs. In the early 2000s, tech companies realized there was a huge opportunity to take traditional call center software and host it in the cloud. Instead of accessing software via specific computers in a call center, agents could now log in to any internet browser and access the same systems. Enter the first wave of CCaaS offerings. The future of CCaaS is bright!
Customer Benefits
• Get an immediate ROI through a pay-as-you-go model
• Utilize the investment you’ve already made by laying over your existing infrastructure
• Low start-up costs
• Fast, easy deployment capabilities
• Demonstrated lower total cost of ownership over premises-based equipment
• Software upgrades/enhancements and maintenance at no additional cost
• Scalable and flexible with inherent redundancy and security
• Easy customization and integration
System Requirements
• Broadband internet connection
• PC with Windows software (Vista or more recent) & Windows-based browsers (IE10+, Chrome, Firefox)
• Telephone with a 10-digit number to receive inbound calls or receive calls via WebRTC directly the agents computer
Pivotel Networks, Inc.
(615) 499-7900
[email protected]
815 Airpark Center Dr, Nashville, TN 37217
Monday - Friday 8am - 5pm
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Our mission is to reach 100% customer satisfaction with the services and products we provide. We strive to be your advocate and ally in an ever-changing world of technology.