UCaaS

Unified communications as a service is a category of "as a service" or "cloud" delivery mechanisms for enterprise communications. Similar to platform as a service, with UCaaS, unified communications services can be made available from the cloud to businesses from SMB to enterprise.

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Hosted UC refers to a communication system that uses Voice over IP to provide a Cloud-based phone system and messaging systems for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider. Your IP connection to the cloud allows users to access that functionality. Back-end infrastructure is all bundled in a monthly fee.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out of the phone system management business and the uptime and investment in keeping the solution running stay with the Hosted Provider.

Enterprise features are available for even small scale customers, giving them the ability to purchase advanced solutions like contact center typically on a one-off basis. Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

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