Unified communications as a service is a category of "as a service" or "cloud" delivery mechanisms for enterprise communications. Similar to platform as a service, with UCaaS, unified communications services can be made available from the cloud to businesses from SMB to enterprise.

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Manage Your Unified Communications

Hosted UC refers to a communication system that uses Voice over IP to provide a Cloud-based phone system and messaging systems for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider. Your IP connection to the cloud allows users to access that functionality. Back-end infrastructure is all bundled in a monthly fee.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out of the phone system management business and the uptime and investment in keeping the solution running stay with the Hosted Provider.

Enterprise features are available for even small scale customers, giving them the ability to purchase advanced solutions like contact center typically on a one-off basis. Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

why choose us


We handle the research

Pivotel Networks partners directly with all major carriers to get the very best service for the most aggressive price. We work with businesses of all sizes to ensure they have the most progressive telecommunications network available and the maintenance, management, and support services needed.


More Efficient Speeds

We even provide options for that critical and imperative need that is often overlooked by many businesses — more bandwidth — to be able to work at a more efficient speed! We look at your business needs, provide quotes from all of the available carriers, and let you choose the best fit for your business and budget.


save time + money

The best news? We cut out issues that are costing your business down time, such as slow and ineffective systems, and even large phone/internet bills. Are you concerned that an upgrade would not be affordable for your business? We can get started today with a free quote and start saving your hard earned cash!

Better Pricing With a Match Guarantee


Per month per user
  • Message, Phone
  • Up to 10 Users
  • Business phone or toll-free numbers
  • Unlimited calls within the US/CA
  • Unlimited business SMS
  • Voicemail-to-text
  • Team messaging
  • Document Sharing


Per month per user
  • Everything in Essentials +
  • Message, Video, Phone
  • No limit on number of users
  • Business phone numbers in 100+ countries
  • Unlimited audio conferencing up to 100 participants
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular Integrations (Office 365, G Suite, Slack, and more)
  • 24/7 Support

Our Customers said life became easier
after partnering with Pivotel


We have been remarkably pleased with all our interactions with Pivotel Network over the past few years. The best customer service in the industry and has become a true partner in making our operations run more smoothly, efficiently and safely each and every day. I highly recommend Pivotel Networks to you!

Kelly Queener
Tristar Building Services

Robertson County Logo

They went out of their way to make the transition from an old on-premise phone system to VoIP an easy one. Trust is a hard thing to come by these days, bu this crew is rock solid in their commitment to expert service and expediency. Nice to have someone to lean on and that is why I turn to Pivotel for all my telecom needs.

Chet Biggers
Robertson County


“Five Stars! We have been using Pivotel's services for all of our communication needs for over 9 years. We chose Pivotel because the price fit and quality of service seemed attractive. We are happy to say many years later that they have lived up to that reputation. Our point person, Marcus, is friendly, responsive, efficient, and honest. We operate from three different locations between Nashville and Knoxville. It is critical that our 20 desktop computers, 44 monitors, 3 laptops, 3 multi-line phone systems, and mega server to operate it all - run smoothly at all times. With Pivotel, we run like a finely oiled machine.

Our advice: ditch the big-name companies for the knowledgeable, dependable and personal service for your small or large business, you can’t do any better than Pivotel.”

Dena Gibson

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