FAQ

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No. We only sell business-class services typically to businesses. However, if you have a home-based business that needs business class service we may be able to help.

We work with over 70 providers.

Here is a quick look at what solutions we can provide:

It really depends on the solution that you interested in. A good start is basic information about your company such as the address, main phone number, contact name, and e-mail address. We also need to know the service or solution that you are interested in.

It really depends on the service or solution. We can typically provide Internet or voice pricing the same day. More complex solutions may take more time.

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better solutions, better results

Pivotel Networks finds the best-suited voice and internet services your business needs, and pairs it with the integrations you want, and the reliability you have to have.

Phone
Systems

We are a leading provider of VoIP telephone and other digital and analog communication systems. We work with businesses of all sizes to ensure they have the most progressive telecommunications network available. We also offer a vast range of maintenance, management, and support services after installation including on-site training with your product.

CCaaS CONTACT CENTER AS A SERVICE

CCaaS is a call center software that is hosted (or built natively) in the cloud instead of hosted on-premises. We maintain and develop the software (hence “as a service”), which allows call centers to focus on using the software to provide better customer experiences.

UCaaS UNIFIED COMMUNICATION AS A SERVICE

Unified communications as a service is a category of "as a service" or "cloud" delivery mechanisms for enterprise communications. Similar to platform as a service, with UCaaS, unified communications services can be made available from the cloud to businesses from SMB to enterprise.

Cloud
Services

Simply put, cloud computing means that you store and create easy access to data or software programs, all without taking up any physical storage on your computer’s hard drive. We offer Industry-Leading Data Center & Cloud Solutions through our partner, Tier Point, one of the most comprehensive enterprise-class cloud and managed services portfolio in the industry.

Cyber
Security

Cyber criminals are constantly employing new tools and strategies to infiltrate businesses — making it no longer a question of if, but when systems will be breached. • That’s why it is so important to understand the security landscape, develop a strategy and engage the right suppliers to help you implement or strengthen your customer’s security posture.

Dedicated
Internet

Not all internet access is created equal. ... For reserved bandwidth accessible by only your company's network, Internet Service Providers (ISPs) have created a specific service level agreement for dedicated internet access (DIA) that provides guaranteed high-speed and uninterrupted internet connectivity for your business. No more worrying about your internet connection!

SD-WAN SOFTWARE DEFINED NETWORKING IN A WIDE AREA NETWORK

Software-defined wide-area network is a specific application of software-defined networking technology applied to WAN connections such as broadband internet, 4G, LTE, or MPLS. It connects enterprise networks -- including branch offices and data centers -- over large geographic distances.

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“Five Stars! We have been using Pivotel's services for all of our communication needs for over 9 years. We chose Pivotel because the price fit and quality of service seemed attractive. We are happy to say many years later that they have lived up to that reputation. Our point person, Marcus, is friendly, responsive, efficient, and honest. We operate from three different locations between Nashville and Knoxville. It is critical that our 20 desktop computers, 44 monitors, 3 laptops, 3 multi-line phone systems, and mega server to operate it all - run smoothly at all times. With Pivotel, we run like a finely oiled machine.

Our advice: ditch the big-name companies for the knowledgeable, dependable and personal service for your small or large business, you can’t do any better than Pivotel.”

Dena Gibson
ROCKY MCELHANEY LAW FIRM

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