With recent events disrupting the world as we know it, most business owners are wondering how they can continue to drive business growth despite uncertain economic conditions.

If your operations have been derailed by long-term stay-at-home orders because staff could not work, collaborate, and communicate effectively from home, now is the perfect time to consider investing in the tools that make it possible for remote teams to work from anywhere.

With flexible working options becoming the norm, your organization needs to have the tools to support staff productivity and efficiency.

What is Unified Communications as a Service (UCaaS)?

Teams use cloud storage services like Google Drive or Microsoft’s OneDrive to share files and to access crucial documents from wherever they are. However, team collaborations need not rely on cloud storage services alone.

UCaaS providers will offer users a platform that brings all of their business communications together into one place. Features like click-to-dial, secure business instant messaging, VoIP calling, and video conferencing are presented in an uncluttered interface that effectively facilitates communication and collaboration. Having this system in place is critical for remote workers as it helps generate ideas, spark conversations, and drive team momentum. Connected teams can easily work together to solve problems for customers and come up with strategic business initiatives.

What’s more, UCaaS offers a sense of stability. Staff can focus on producing great quality work just as if they were at the office with zero frustrations or distractions.

Powerful communication features for thriving businesses

With UCaaS, everyone in the organization has access to the same technology. Remote teams can work as per usual, enjoying the same functionalities as they do while in the physical office.

Advanced call routing capabilities make it possible for businesses to elevate the customer experience through the strategic use of call queue hold music, custom audio messages, and sophisticated IVR auto attendants.

The business instant messaging functionality can be seamlessly integrated into voice calling apps, which means teams can securely chat, share files, and make VoIP calls within a single platform.

Through advanced, real-time analytics, companies can use their communications data to spot trends, such as operational peaks and valleys. Teams can also easily identify bottlenecks and address potential problems. Leaders can make data-driven decisions and empower the workforce, regardless of where they are.

The workplace of the future requires flexibility and mobility. Whether your teams need to work remotely or deliver exceptional customer service, UCaaS is crucial to the continued success of your organization.

Serving Franklin, TN, and surrounding areas, business phone systems expert Pivotel Networks strives to be your advocate and ally in an ever-changing world of telecommunications and technology. Call (615) 499-7900 for more information.

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