How Do Small Businesses Set Up VoIP?

The five answers to “how do small businesses set up VoIP?” are number selection, user addition, call flow setup, virtual phone setup, and integration.

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Business phone systems in Nashville are getting an upgrade! VoIP systems are now available, and there are many benefits of making the switch from a landline service. One of these is how easy they are to set up. Today on the Pivotel blog, we’ll go over the five basic steps you’ll take when it’s time to add VoIP to your company’s arsenal of communication tools.

Step #1. Choose a new number.


With VoIP phone systems, you can either choose a new number or bring your existing phone number over. If you choose the former, you’ll have plenty of options. Need to port? It takes about two weeks, and we’ll contact your existing provider to pull your number into the VoIP system. And you don’t have to be worried about missing calls while your numbers are being transferred; you can route calls to a temporary line in the interim.

Step #2. Add your employees and other users.


Whether you have one employee or 100, VoIP business phone systems keep Nashville’s communication up and running. You can add users to your VoIP portal, and individuals can then manage their personal accounts by changing their greetings, messages, and even hold music. Further, your system will allow you to enable multi-factor authentication, which helps to ensure the security of the voice and other data transmitted on your VoIP line.

Step #3. Create a call flow


A call flow is a workflow for your incoming calls. Business phone systems have to be told how to handle incoming communication, and your call flow is simply a map that does just that. Your call flow might include an automated attendant that users can interact with to hear business hours, find out your location, or route to their intended party. You might also have a queue message that lets your callers know how long they can expect to wait.

Step #4. Set up your virtual phones


Until recently, Nashville’s business phone systems lacked flexibility. VoIP changes that completely. You can either use physical IP phones (these look a lot like a standard telephone) or your VoIP lines can be routed to employees’ mobile devices. Setup is easy, and your Pivotel tech can walk you through the process.

Step #5. Integrate


One of the biggest benefits of VoIP technology is that it allows your business phone systems to integrate with other cloud-based tools, such as Slack, Skype, Google Drive, or a payment processor. Your installer can answer questions about specific apps you might wish to integrate with.


So, how do small businesses set up VoIP? The five simple steps above answer that question. And remember, if you’re ever unsure about anything throughout the process, Pivotel is here to help. Our experienced VoIP phone system installers can help you make the most of your communication from day one.


Pivotel Networks is a Nashville, TN-based Technology company offering business solutions that scale, integrate, and excite. In addition to business phone systems, Pivotel offers UCaaS, CCaaS, SD-WAN, cloud services, cyber security, and dedicated Internet services. Each of these services offers different benefits, and Pivotel partners with more than 70 different providers to ensure customers have access to the best and most recent technology. Founded and operated by Marcus McGee and Brandon Valich, Pivotel is the marriage of decades worth of experience in the communications technology sector. Getting a quote is quick and painless, and businesses may find themselves on the road to better communications in as little as a day.


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